At iGB Live Barcelona 2025, our team caught up with Daniel Rika, the Director of Operations at Dalerio Consulting, for an engaging chat about outsourcing services, the importance of face-to-face connections, and how industry events like iGB help companies build long-term relationships.
Our very own Jeremy Castillo, Head of Sales – EU at Affnook, hosted the conversation at the lively Athletracker stand, surrounded by the buzz and excitement of one of Europe’s most anticipated iGaming events.
About Dalerio Consulting
Daniel started by introducing his company, Dalerio Consulting, an outsourcing company that primarily serves the iGaming industry. Their services range from 24/7 live chat support, call center operations, VIP management, and back-office support, to multilingual services across several key markets.
“We cover English, Italian, German, French, Spanish, and Greek,” Daniel explained. “And we can easily scale to other languages depending on client demand.”
In simple terms, Dalerio helps iGaming brands manage their operations smoothly, ensuring that players get real-time support and feel valued at every step of their gaming journey. With a focus on player retention, quality service, and reliability, their team supports gaming platforms that cater to audiences worldwide.
From London to Barcelona – A Fresh Experience
When asked about his thoughts on iGB Live’s move from London to Barcelona, Daniel shared an honest reflection. “At first, I was a bit heartbroken when I heard the event was moving from London,” he admitted with a laugh. “But once I got here, I realized it was the right decision.”
He went on to explain how Barcelona offers a much better experience — from larger spaces and cleaner facilities to a more relaxed environment. Unlike some other conferences where the loud music and crowding can make it hard to hold a proper conversation, iGB Barcelona felt organized and comfortable.
Jeremy agreed, noting how the event felt more open and enjoyable this year. “Even personally, I felt the air was fresher, the walkways were wider, and everything was just better managed,” he said.
For both Daniel and Jeremy, the new setup was a big win for networking and meaningful conversations — the very heart of such conferences.
The Value of Meeting Face-to-Face
Daniel highlighted how events like iGB Live are crucial for maintaining relationships with existing clients and discovering new opportunities.
“These conferences are a great place to meet our current clients, find new prospects, and see what referrals we can get,” he explained. “But most importantly, it’s about meeting people face-to-face.”
He believes that personal connections go a long way in building credibility and trust — something that can be hard to establish through online meetings alone. “When you meet someone in person, shake their hand, and look them in the eye, it builds a level of confidence that virtual calls can’t replace,” he said.
Jeremy added that this kind of personal touch often makes all the difference in professional relationships, especially in industries like iGaming where trust and partnership are key.
Conference Roadmap for the Year
Dalerio Consulting has a busy calendar ahead. Daniel shared that his team will continue attending major industry events such as iGB and SiGMA, which have proven valuable over the years.
“These events are not just for sales,” he explained. “They’re for learning, networking, and showing our clients that we’re accessible and committed. It’s about being present where the industry moves forward.”
By staying visible and engaged in these spaces, Dalerio builds stronger bonds with both current partners and potential clients — something that’s essential in today’s fast-moving iGaming world.
How to Connect with Daniel
Before wrapping up, Jeremy asked Daniel how people can get in touch with him. Daniel made it simple: “I’m available anywhere — LinkedIn, email, or through our company website. My meeting link is public, so you can easily book a time to talk with me directly.”
He encouraged anyone looking for outsourcing or multilingual support services to reach out and have a conversation. Whether it’s about managing player support, improving retention, or optimizing operations, Dalerio Consulting is ready to help.
A Shared Vision for Growth
As the interview came to an end, both Daniel and Jeremy reflected on how much the iGaming industry has evolved — and how collaboration and trust continue to drive it forward.
Dalerio Consulting’s story is a great example of what happens when experience, adaptability, and customer-first thinking come together. Their ability to operate across multiple languages and offer seamless support around the clock makes them a valuable partner for gaming companies worldwide.
Events like iGB Live Barcelona 2025 bring this spirit of collaboration to life — giving industry professionals the chance to meet, share ideas, and build partnerships that go beyond the booth floor.
In Summary
Here are a few takeaways from our conversation with Daniel Rika:
- Dalerio Consulting provides full-scale outsourcing solutions tailored for the iGaming industry.
- The company offers 24/7 multilingual support, VIP management, and back-office operations.
- iGB Live Barcelona 2025 stood out for its open layout, relaxed atmosphere, and better overall experience compared to London.
- Face-to-face connections remain essential for building long-term, trustworthy relationships.
- Dalerio’s team plans to continue attending major events like iGB and SiGMA to connect with partners and grow their network.
Watch the full Nook Talks episode to hear Daniel’s insights firsthand and learn how Dalerio Consulting helps gaming companies enhance player satisfaction and business performance.
